The Support Technician provides direct contact with clients. This helps customers to work effectively on-site. The Support Technician addresses client problems through phone, email or live chat. They provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.

Technicians keep meticulous records on the age of each machine in the client network. Older hardware often needs frequent maintenance. Documentation of network hardware and the work performed on client equipment ensures on-going and efficient operation.

Freelance Technical Support Technicians work with organizations, vendors or companies that provide third-party contract technical support. Whether in-house or outsourced, the technician provides primary point-of-contact assistance when a problem arises. Apart from solving complicated issues, technicians create manuals and other documentation intended to guide users in the use of new hardware and software. Regardless of client and customer needs, support technicians should be willing and able to stay abreast of new computing technologies.